FAQs

When will my candy ship?

One of the amazing things about LUA candy is each item is made specially for you and your order. All LUA candy products are hand made and custom made to order. We do not have any stock/inventory of pre-made candies.

Please allow 4-5 business days to have your candies made and shipped. 

If you have a deadline or specific date that you would like your candy to arrive please contact our support team at hello@cafeluaonline.com prior to placing your order and we will do our best to accomodate it.

What is LUA candy's return policy?

We strive to make sure all of our candy arrives to you delicious and undamaged. If you wish to return a product damaged during shipment, please contact Customer Support at HELLO@CAFELUAONLINE.COM Please include your order number in email as well as any damages or concerns you have with your order and a photograph of the item. Allow 24-48 hours for response. A member of our team will contact you with a return authorization and instructions on how to return your goods.

Can I cancel my order?

Unfortunately we aren't able to cancel or change any orders once they have been made. If you made an error in your order please contact us at HELLO@CAFELUAONLINE.COM and we will work on a resolution based on the specific situation.

What is the shelf-life of the candy and how should I store it?

All of our candies are made to order gourmet handcrafted candies with no preservatives. Our lollies have a shelf-life of up to 3 months from the day your order is fulfilled. We suggest storing in a cool, dark place to keep it as fresh as possible. 

Where do you ship?
 We currently only ship to Canada. If you are interested in having LUA Candy shipped to you internationally please contact INFO@LUACANDY.COM and we will give you a custom shipping quote.
Can LUA candy customize my candy?
LUA candy is able to customize and personalize almost all of the offerings in our shop. There is no minimum quantity to have your treats customized. Email HELLO@CAFELUAONLINE.COM for more information. 
I'd like to place a bulk order, how do I do that?
 Bulk orders are considered 10 or more of one item. For more information on bulk discounts and orders please email HELLO@CAFELUAONLINE.COM