Shipping and Returns Policy

Shipping Policy

All packages are shipped with a trackable shipping number. You will receive your tracking number when you receive your confirmation email that the package has been sent. All of our candies are custom made to order. We craft all of our orders on Saturday and ship it out on Monday.

Shipping takes 3-7 business days. Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather.

All candies are handmade and we require 3-5 business days to process orders before shipping. 

Returns Policy

We strive to make sure all of our candy arrives to you delicious and undamaged. If you wish to return a product damaged during shipment, please contact Customer Support at INFO@LUACANDY.COM. Please include your order number in email as well as any damages or concerns you have with your order. Allow 24-48 hours for response. A member of our team will contact you with a return authorization and instructions on how to return your goods.